DayCare http://daycare.day.com is Day's web-based online tool for all your service and support requests.

For consulting and training services, you are able to define a request in detail using service request forms. For support services, the DayCare Ticketing System allows for 24 x 7 problem tracking and solving.

Only licensed clients or partners will receive a login Id, allowing them to open indicents' (create a ticket), or to enter comments on publically available incidents (update a public ticket). Additionally, voting for tickets to raise their importance will only be available to valid users with login Ids.

Note: Day's CRX "product knowledge base" is open to everyone. No login Id is needed to access this section of DayCare

Please contact your local account manager for further information.

DayCare provides:

• 24x7 access to Day Knowledge Base and to post new incidents
• Three-level escalation and prioritized response times based on severity and your support package
• single access point to all your service requests (training, consulting and support)